Returns Policy

Collage Hair Group want you to be 100% satisfied with any purchase order placed with us. In the event that you experience difficulty with any of our products, we will be happy to help. You have a statutory right to a 7 day cooling-off period when purchasing online, which begins on the day that the product is received. 

If you are not completely satisfied with your order, we will gladly offer a refund on any unwanted goods less the cost of sending the item to you when the items are returned to us with 30 days from date of delivery.

The products must be received by us in the same condition as you received them. Returned items should be packed up carefully with their original packaging and any free samples and/or free gifts received along with a completed returns form.

 

The quality and condition of all our products are checked before delivery but in the unlikely event that your product is faulty upon arrival we will happily refund your item including all postage when it is returned to us within 30 days from the date of purchase.

 

How to Return Products

We require you to please contact us for a returns form. You are required to print and fill out this document as returns will not be accepted without a returns form.

Please note that your return must be sent back within 30 days from the date of delivery.  Please note that we cannot be held responsible for packages that fail to reach us.

For more information on our returns policies please see our Terms and Conditions